Contact Information

Last updated: 16 September 2026

Customer Support

Email: support@fergussonandbottlebrush.com.au
Phone: +61 2 5550 1836

Returns and Refunds

Email returns@fergussonandbottlebrush.com.au before returning a product. Include your full name, order number, product details, reason for return and preferred resolution.

Privacy Requests

For access, correction, privacy complaints or questions about personal information, email privacy@fergussonandbottlebrush.com.au or call +61 2 5550 1836.

Business Address

Fergusson & Bottlebrush
48 Fergusson St
Casino NSW 2470
Australia

Return Address

Do not send a product without first obtaining return instructions. Unless we provide a different authorised destination, the return address is:

Returns — Fergusson & Bottlebrush
48 Fergusson St
Casino NSW 2470
Australia

Support Hours

Monday to Friday, 9:00 AM to 5:00 PM Sydney time, using AEST or AEDT as applicable, excluding New South Wales public holidays.

Response Time

We aim to acknowledge enquiries within 2 business days. Complex delivery, payment, privacy or consumer-guarantee matters may require additional investigation.

Information to Include

For order support, include your name, order number, email used at checkout and a concise description of the issue. Do not send complete card numbers, passwords or unnecessary sensitive information.

Legal and Compliance Contact

Email: support@fergussonandbottlebrush.com.au
Phone: +61 2 5550 1836
Postal address: 48 Fergusson St, Casino NSW 2470, Australia

Consumer Protection

If we cannot resolve a consumer complaint, you may contact NSW Fair Trading or the Australian Competition and Consumer Commission. Contacting us first does not restrict your right to approach a regulator or exercise another legal remedy.

Primary Contact

Fergusson & Bottlebrush
Email: support@fergussonandbottlebrush.com.au
Phone: +61 2 5550 1836