Privacy Policy

Last updated: 16 September 2026

Responsible Organisation

Fergusson & Bottlebrush is responsible for the personal information described in this Privacy Policy.

Applicable Privacy Requirements

Where applicable to our operations, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Other Australian privacy, direct-marketing, data-security and consumer-protection requirements may also apply.

Accountability

We take reasonable steps to implement privacy procedures, supervise relevant service providers and respond to questions or complaints about our information-handling practices.

Information We Collect

• Name, billing address, delivery address, email address and telephone number;
• Account credentials and communication preferences;
• Order history, returns, refunds and customer-service communications;
• Device, browser, IP address, cookie and website-usage information;
• Reviews, survey responses and content submitted to us; and
• Fraud-prevention, transaction and payment-related information.

Payment Information

Payments may be processed by third-party payment providers. We ordinarily receive transaction confirmations and limited payment details rather than complete card information. Payment providers handle information under their own privacy policies and security standards.

How Information Is Collected

We collect information directly when you place an order, create an account, contact us, request a return or subscribe to marketing. We may also collect information automatically through cookies and similar technologies or receive it from payment, fulfilment, analytics, fraud-prevention and delivery providers.

Purposes of Collection and Use

• Processing payments and fulfilling orders;
• Delivering products and sending transactional updates;
• Managing returns, refunds, guarantees and customer support;
• Maintaining accounts and improving our website and products;
• Preventing fraud, misuse and security incidents;
• Meeting tax, accounting, legal and regulatory obligations; and
• Sending marketing where consent or another lawful basis permits it.

Consent and Withdrawal

Where we rely on consent, it must be informed and voluntary. You may withdraw consent for future processing by contacting us, subject to legal or contractual limitations. Withdrawal does not affect processing already lawfully completed and may prevent us from providing an optional service you requested.

Collection Limitation

We seek to collect only information reasonably necessary for our functions and activities. Sensitive information will be collected only with consent or where otherwise permitted by law.

Disclosure to Service Providers

We may disclose relevant information to Shopify and other hosting providers, payment processors, fulfilment partners, carriers, customer-support platforms, professional advisers, analytics providers, fraud-prevention services and government authorities where legally required.

Providers receive only the information reasonably necessary to perform their services and are expected to protect it appropriately.

Overseas Processing

Some providers may store or process information outside Australia, including in countries where Shopify, payment, cloud, analytics or support providers operate. Where the Australian Privacy Principles apply, we take reasonable steps concerning overseas disclosures as required by APP 8, subject to applicable exceptions.

Cookies

We use essential cookies for carts, checkout, account functions and security. Subject to applicable settings and consent requirements, we may also use preference, analytics and advertising cookies. You may manage non-essential cookies through our consent tool or browser settings, although disabling cookies may affect website functionality.

Marketing Communications

Marketing emails and messages are sent in accordance with applicable requirements, including the Spam Act 2003 (Cth). You may unsubscribe through the link in a message or by contacting us. Transactional communications concerning an order or account may still be sent.

Retention

We retain information only for as long as reasonably necessary for order fulfilment, legal compliance, tax and accounting records, fraud prevention, customer support and dispute resolution. Information no longer required will be securely destroyed or de-identified where required.

Security Safeguards

We use reasonable administrative, technical and physical safeguards designed to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. No transmission or storage system can be guaranteed completely secure.

Data Incidents

We assess suspected data incidents and take containment, investigation and remediation steps. Where the Notifiable Data Breaches scheme applies, we will notify affected individuals and the Office of the Australian Information Commissioner when legally required.

Accuracy, Access and Correction

You may request access to or correction of personal information we hold about you. We may need to verify your identity. If an applicable exception permits us to refuse a request, we will provide the required explanation and available complaint options.

Privacy Complaints

Send privacy enquiries or complaints to privacy@fergussonandbottlebrush.com.au. We aim to acknowledge complaints within 5 business days and respond within a reasonable period. If you remain dissatisfied, you may be entitled to contact the Office of the Australian Information Commissioner.

Children's Privacy

Our store is not directed to children under 16. We do not knowingly seek personal information directly from children without appropriate authorisation.

Legal Requests

We may preserve, use or disclose information where reasonably necessary to comply with Australian law, a court order or regulatory request, or to establish, exercise or defend legal claims.

Changes to This Policy

We may update this Policy to reflect operational or legal changes. The current version and effective date will be published on our website.

Contact

Privacy Contact — Fergusson & Bottlebrush
48 Fergusson St
Casino NSW 2470
Australia
Email: privacy@fergussonandbottlebrush.com.au
Phone: +61 2 5550 1836