Shipping Policy

Last updated: 16 September 2026

Order Processing

Orders are ordinarily processed within 1 to 3 business days after payment confirmation. Business days exclude weekends, Australian national public holidays, New South Wales public holidays, carrier closures and exceptional operational closures.

Processing estimates do not include transit time. An order may be delayed while payment, address or fraud-prevention checks are completed.

Order Confirmation

An automated acknowledgement confirms that we received your order request. Acceptance occurs as described in our Terms of Sale. A dispatch confirmation will be sent when the order leaves our facility.

Shipping Destinations

Available Australian and international destinations are displayed at checkout. We may be unable to deliver to certain remote areas, restricted locations, parcel lockers or post-office boxes.

Shipping Charges

Available delivery services and charges are calculated or displayed at checkout before payment. Any free-shipping threshold or promotion is subject to its stated conditions.

Currency and Taxes

Australian prices are displayed in Australian dollars and include GST where applicable. International orders may be subject to duties, taxes or fees imposed by the destination country.

Estimated Delivery Times

Delivery estimates shown at checkout or in dispatch communications are estimates rather than guaranteed dates unless expressly agreed otherwise. Remote locations and international destinations may take longer.

Delivery Rights

We will supply accepted orders within the timeframe agreed with you or, where no precise timeframe was agreed, within a reasonable time. Your rights and remedies under the Australian Consumer Law remain available if delivery is not completed as agreed.

Tracking

Where tracking is available, details will be included in the dispatch confirmation. Tracking events are supplied by the carrier and may take time to update.

Delays

Carrier congestion, extreme weather, natural disasters, emergencies, customs processing and events outside reasonable control may cause delays. We will provide information available to us and take reasonable steps to assist. Mandatory consumer remedies are not excluded.

Address Accuracy

You must check the delivery address before submitting the order. Contact us immediately if a correction is required. We cannot guarantee changes after processing begins.

Reasonable redirection, redelivery or return costs caused by an incorrect customer-supplied address may be charged to the customer, except where the problem was caused by us or the carrier.

Lost Parcels

If tracking has not updated or an order is overdue, contact us so we can investigate. Depending on the circumstances and applicable law, an appropriate remedy may include replacement or refund.

Marked Delivered but Not Received

Please check safe locations, household members and any carrier notice, then contact us promptly. We will review tracking and available delivery evidence. This procedure does not limit your legal rights.

Damaged Deliveries

Photograph the parcel, packaging, label and product where practical, retain the packaging and contact us promptly. Remedies will be provided in accordance with the Australian Consumer Law.

International Shipping

The recipient is responsible for destination-country import duties, taxes and customs charges unless checkout expressly states otherwise. Customs processing may delay delivery. Customers must ensure that ordered products may lawfully be imported.

Refused International Orders

If an international order is refused or unclaimed, reasonable return transport, customs and carrier charges may be deducted from a voluntary refund where lawful. No deduction will override a mandatory consumer remedy.

Split Shipments

Products may be sent in separate parcels. Where this occurs, you may receive multiple tracking numbers and delivery dates without additional shipping charges unless disclosed and accepted before purchase.

Changes and Cancellations Before Dispatch

Contact us promptly if you wish to amend or cancel an order. We will try to assist but cannot guarantee changes after fulfilment begins. Your statutory rights remain unaffected.

Contact

Fergusson & Bottlebrush
48 Fergusson St
Casino NSW 2470
Australia
Email: support@fergussonandbottlebrush.com.au
Phone: +61 2 5550 1836